Payment Policy

USD checkout

Product prices, shipping adjustments, taxes, and order totals are displayed and charged in USD. A bank or card issuer may apply its own exchange rate or cross-border fee when the funding account uses another currency. Questions about this point can be directed to Nalgene using the verified details below.

Handling card details

Shopify and enabled payment providers process card data using their own security controls. Nalgene does not make a guarantee of absolute security, and customers should protect devices, account credentials, and card information.

Sales tax

Applicable taxes are collected as required by law and calculated through checkout based on the order and delivery information. We do not promise tax-free treatment in every jurisdiction. Review the complete total before placing the order. This statement reflects the current operating practice of Nalgene.

Payment options not promised

Only methods actually displayed at checkout are available. This policy does not promise instalments, cryptocurrency, bank transfer, or another method that the store has not enabled. Nalgene records and handles the related request under this published policy.

Accurate payment details

Customers must provide current billing information and must be authorised to use the selected card. Incorrect details, insufficient funds, issuer restrictions, or security checks may prevent approval. Across the Nalgene catalogue, this requirement remains consistent for eligible orders.

Credits to the original method

Approved refunds are sent to the original payment method after the return is received and inspected. Following issuance by Nalgene, a bank or card provider typically needs 5–10 business days to post the credit.

Cards supported at checkout

Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. A particular card’s availability and authentication requirements are shown at checkout. At Nalgene, this point is applied consistently to eligible customer requests.

Approving the charge

Submitting payment authorises the processor to request the displayed amount. An issuer may decline a transaction or require verification. We may review an order for fraud or inconsistencies and may cancel it when payment cannot be verified. For Nalgene orders, this forms part of the published payment standard.

Billing enquiries

Nalgene
Email: Support@Nalganan.top
Telephone: (435) 335-5372
Physical address: 298 E Madison St, Baltimore MD 21202, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles time).

Including the order number helps our service team respond quickly.