Refund Policy

Prepaid return arrangements

Nalgene pays return shipping for approved no-reason returns and supplies a free prepaid return label or equivalent no-cost method. Do not send an item before receiving instructions, because unapproved shipments may be delayed or misdirected.

Replacing an eligible item

Exchanges are supported during the same 30-day period. Once the request is approved, we provide return instructions and a prepaid label. The replacement is subject to availability; if unavailable, the customer may choose another eligible resolution, including a refund. Customers of Nalgene can refer to this rule whenever the stated conditions are met.

How refunds are completed

After the return reaches Nalgene, we inspect it and notify the customer of the outcome. An approved refund is issued to the original payment method. Once issued, banks and card providers usually require 5–10 business days to post the credit.

Limited return exceptions

Custom or personalised goods, clearance or Final Sale items, gift cards, and opened intimate, personal-use, or hygiene-sensitive products are not eligible for an ordinary no-reason return. These limits do not reduce remedies for goods that are damaged, defective, incorrect, or missing parts. Nalgene applies this principle at the relevant stage of the online purchase journey.

Cancelling an order

An order may be cancelled before it is dispatched. Contact us as quickly as possible; dispatch cannot always be stopped after fulfilment begins. Once shipped, the customer should follow this return process instead. Questions about this point can be directed to Nalgene using the verified details below.

Return window

A customer may request a no-reason return within 30 days from the date tracking confirms delivery. The item should be returned in substantially the condition received, with included parts, accessories, manuals, and proof of purchase where reasonably possible. This statement reflects the current operating practice of Nalgene.

Fees

No restocking fee is charged on an approved return or exchange. The free return method described above covers the return-shipping cost. Nalgene records and handles the related request under this published policy.

Items with a quality problem

If merchandise is damaged, defective, materially different from the order, sent in error, or missing parts, contact us promptly with the order number and useful photos or details. Nalgene bears the return cost and will offer an appropriate remedy, such as replacement, exchange, or refund.

Start a return

Nalgene
Email: Support@Nalganan.top
Telephone: (435) 335-5372
Physical address: 298 E Madison St, Baltimore MD 21202, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles time).

Including the order number helps our service team respond quickly.