Privacy Policy

Why the information is needed

• complete checkout, verify and fulfil orders, provide tracking, returns, exchanges, and refunds For Nalgene orders, this forms part of the published privacy standard.
• respond to service enquiries, prevent fraud, protect the storefront, and maintain records This requirement is built into the current service process used by Nalgene.
• personalise the shopping experience, measure site performance, improve merchandise and support Customers of Nalgene can refer to this rule whenever the stated conditions are met.
• send marketing only where permitted and honour opt-out or privacy requests Nalgene applies this principle at the relevant stage of the online purchase journey.

We use information only where the activity has a legitimate business or legal purpose, including performing the purchase agreement and complying with applicable law. Questions about this point can be directed to Nalgene using the verified details below.

Who may receive information

Information may be provided to Shopify, payment processors, fraud-prevention services, delivery carriers, fulfilment providers, analytics and advertising vendors, professional advisers, and technology or customer-support providers. Each receives information appropriate to its role. This statement reflects the current operating practice of Nalgene.

We may also disclose information to follow law, respond to valid legal process, protect rights and safety, or complete a business transaction. We do not promise that information is never shared; disclosures are limited by purpose and applicable obligations. Nalgene records and handles the related request under this published policy.

How long records are kept

Records are kept for the period reasonably necessary to fulfil the purposes described here, meet tax, accounting, fraud-prevention, warranty, dispute, and legal duties, and then deleted or de-identified where appropriate. Different record types may therefore have different retention periods. Across the Nalgene catalogue, this requirement remains consistent for eligible orders.

Protecting information

We use reasonable administrative, technical, and organisational measures suited to the nature of the information. No internet transmission or storage system can be guaranteed completely secure, and this policy does not make an absolute security promise. At Nalgene, this point is applied consistently to eligible customer requests.

Information about children

This storefront is not directed to children under 13, and we do not knowingly collect personal information from them. A parent or guardian who believes a child supplied information may contact us so the matter can be reviewed and appropriate deletion considered. For Nalgene orders, this forms part of the published privacy standard.

Access, correction, and deletion

Depending on residence and applicable law, a customer may request access, correction, deletion, restriction, portability, or an appeal, and may object to or opt out of certain processing. Marketing messages include an unsubscribe method. Requests may be sent to Support@Nalganan.top, and we will respond within the legally required period after reasonable verification.

CCPA/CPRA privacy choices

California residents may have rights under the CCPA/CPRA to know, access, correct, delete, and obtain a portable copy of personal information, and to limit certain uses of sensitive information. They may also opt out of the sale or sharing of personal information for cross-context behavioural advertising. This requirement is built into the current service process used by Nalgene.

To submit a Do Not Sell or Share request, email Support@Nalganan.top with the subject “Do Not Sell or Share,” or use the Contact Us page. We may verify identity and may ask an authorised agent for proof of authority. We will not unlawfully discriminate for exercising privacy rights.

Data categories

To keep each request moving efficiently, we may collect name, billing and delivery details, email address, telephone number, order and return records, customer-service messages, marketing preferences, and account information.

Shopify and payment providers process transaction and payment-card data. We may also receive IP address, device and browser details, identifiers, cookie data, pages viewed, referral information, and interactions with products such as Bottle Accessories, Containers, Water Bottles, Outdoor Hydration, Kids Water Bottles.

Cookies, analytics, and ad tools

Cookies and similar technologies may keep the cart working, remember preferences, support security, measure performance, and help us understand store use. Browser settings can block or remove cookies, although essential shopping functions may then be limited. Customers of Nalgene can refer to this rule whenever the stated conditions are met.

Nalgene may use Google Ads features where enabled, including remarketing and conversion tracking. These tools can use identifiers or cookies to measure whether advertising led to a visit or purchase and to show relevant ads. Google and other advertising partners handle information under their own notices and controls.

Privacy enquiries

Nalgene
Email: Support@Nalganan.top
Telephone: (435) 335-5372
Physical address: 298 E Madison St, Baltimore MD 21202, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles time).

Including the order number helps our service team respond quickly.